okeplay Casino & Sportsbook Data Care

This page describes what we collect when you use okeplay and how we keep that data protected. We collect information necessary to operate our platform: your email, phone number, identity documents, payment details, and betting history. This data allows us to verify your identity, process your deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and settle your wagers on Liga 1, Piala AFF, Champions League, and other markets where we operate.

Our privacy policy explains who we share your data with, how we store it, your rights regarding your information, and how to contact us if you have concerns. We keep this policy simple because we believe you should understand how your data flows through our platform without legal jargon getting in the way.

We take data protection seriously. Your account information is encrypted in transit and at rest. We do not sell your data to third parties unrelated to our core operations—account verification, payment processing, and customer support.

What We Collect and Why

When you deposit, we collect payment details: your bank account information, mobile wallet identifier, or virtual account reference. We do not store full bank account numbers—payment processors handle sensitive banking data, and we retain only transaction identifiers and confirmation receipts. Your deposit history appears in your account so you can track your transaction records.

We collect your betting history: which matches you select, what wagers you place, when your bets settle, and your account balance. This data is necessary to calculate odds, settle wagers, process payouts, and generate your account statements. It also allows us to detect unusual account activity and prevent fraud.

We collect technical data: your device type, browser type, IP address, and the pages you visit on okeplay. This helps us diagnose technical problems, optimize our platform for your device, and detect security threats.

How We Use Your Data

We use your data for core operations: account management, identity verification, deposit and withdrawal processing, wager settlement, and customer support. We also use aggregated, anonymized data (patterns of betting behavior without your name attached) to understand which football leagues attract the most attention in Jakarta, Surabaya, Bandung, and Medan, and to improve our platform.

We do not use your data for marketing beyond account notifications—account alerts, deposit confirmations, wager settlements, and support responses. We do not sell your personal information to advertisers or data brokers.

Third-Party Processors and Data Sharing

Our payment processors (the companies that handle DANA, e-wallet, mobile banking, local payment, and bank transfers) receive your payment details. We share the minimum data necessary: your name, amount, and transaction reference. We do not share your full betting history with payment processors.

Our identity verification provider receives your photo ID and live photo to confirm your identity. We do not share this data with any other party. Our hosting provider stores your data on servers that may sit outside your jurisdiction—specifically in regions where we have capacity and compliance agreements in place. We encrypt data at rest so our hosting provider cannot read your personal information.

If we are required by court order or law enforcement to share your data, we will notify you unless legally prevented. We comply with jurisdiction-restricted access rules, which means we only provide services where local law permits.

Cookies and Tracking

We use cookies to keep you logged in, remember your language preference, and track which pages you visit so we can improve our platform. We do not use cookies to track you across other websites. If you disable cookies, you may not be able to stay logged into your okeplay account.

Your Rights and Data Requests

You can request a copy of the data we hold about you. You can ask us to correct information you believe is inaccurate. You can request deletion of your account and associated data, subject to legal retention requirements (we may need to keep betting history and payment records for compliance). You can object to our use of your data in certain situations.

To exercise these rights, contact our support team through your account dashboard or email the address provided at the end of this policy.

Data Retention and Deletion

We retain your account data as long as your okeplay account is active. If you delete your account, we remove your personal data within 30 days, except where law requires us to retain it. We keep betting history and payment records for at least five years to comply with financial regulation and tax requirements.

Security and Encryption

We encrypt all data transmitted between your device and our servers using standard HTTPS encryption. Your account password is hashed and cannot be decrypted by our team—if you forget it, we cannot recover it, only help you reset it. Our servers use industry-standard firewalls and intrusion detection.

We keep your data protected because your privacy is a condition of using okeplay. We will not compromise on this.

Contact Us About Your Data

If you have concerns about how we handle your data, contact our support team 24 hours a day through your account dashboard. You can also email our data protection officer. We will respond to data subject requests within 30 days. We also comply with jurisdiction-restricted access rules—if you are outside a supported region, we cannot process a data request because you should not have access to okeplay in the first place.

We review this privacy policy periodically and update it if our practices change. We will notify you of material changes by email or through your account dashboard. By using okeplay, you agree to the data practices described in this policy.